Quality Management System
Process Excellence Built on Standards.
At QONTRAC, we do things right, we are committed to meeting and maintaining world standards for quality, continuous improvement, and customer satisfaction.
We exercises confidence inspiring business processes powered by SAP, and follow industry best practices that enable us to deliver results and provide service of a high quality to our customers.
Quality Management System
Qontrac is following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
The certification standard covers all aspects of QONTRAC’s activities, including identifying its key processes, defining roles and responsibilities, policies and objectives, documentation requirements, the importance of understanding and meeting customer requirements, communication, resource requirements, training, product and process planning, design processes, purchasing, production and service, monitoring and measurement of products and processes, customer satisfaction, internal audit, management review, and improvement processes.
